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Online Order Return Options

If you want to return an order you placed online, and it’s still within 30 days of purchase, please return by mail with our return shipping label, except for the following restrictions:

Option 1: Return by Mail with The Offord Brand Return Shipping Label

Even though you’re using our return shipping label, and you pay no shipping fees up front, in most cases, $7 will be deducted from your refund. However, for products that includes free returns, nothing will be deducted from your refund.

No Online Exchanges

Because The Offord Brand is very fashion-forward, our product lineup changes frequently, so very often replacement product is not available. You must return product for refund. If replacement product is still available, please place a new order.